About the job Moderation Trainer
We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:
Conceptualize training materials based on data and research;
Create training strategies, initiatives, and materials;
Test and review created materials;
Maintain a database of all training materials;
Instruct employee training and onboarding;
Review employee performance and learning;
Conduct training classes on policy/product;
Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Proficient in English (equivalent to B2);
Knowledgeable in the BPO sector, for example, customer support, service analysis, and call center operations;
At least 1-year experience in training;
Training and coaching skill experience is a plus;
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;
Ability to communicate clearly and concisely, both oral and in writing;
Knowledge of peoples learning patterns to design programs with excellent efficiency.
1. Salary and Benefits
Attractive salary: 13,500,000 - 16,000,000 VND/month
- Benefits (Competitive Basic Salary, Lunch Allowance, Additional Bonus, Profit Sharing) and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
Flexible working hours, we work 40 hours per week (Monday-Sunday);
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
Training and career development opportunities;
Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.
5 shifts per week amounting to 40 hours, arranged by the company;
- The detailed working hours are as follows:
9:00 AM - 6:00 PM Monday to Friday, normal days without training classes;
Trainer will follow the class schedule basis availability.
Working Location: Tam Trinh, Hai Ba Trung, Hanoi