Moderation Trainer

Job Description:

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:

• Conceptualize training materials based on data and research;

• Create training strategies, initiatives, and materials;

• Test and review created materials;

• Maintain a database of all training materials;

• Instruct employee training and onboarding;

• Review employee performance and learning;

• Conduct training classes on policy/product;

• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Job Requirement:

• Proficient in English (equivalent to B2);

• Knowledgeable in the BPO sector, for example, customer support, service analysis, and call center operations;

• At least 1-year experience in training;

• Training and coaching skill experience is a plus;

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;

• Ability to communicate clearly and concisely, both oral and in writing;

• Knowledge of peoples learning patterns to design programs with excellent efficiency.

Benefits:

1. Salary and Benefits

• Attractive salary: 13,500,000 - 16,000,000 VND/month 

• Benefits (Competitive Basic Salary, Lunch Allowance, Additional Bonus, Profit Sharing) and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check, annual flu vaccination;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• Flexible working hours, we work 40 hours per week (Monday-Sunday);

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

• Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);

• Training and career development opportunities;

• Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working time:

• 5 shifts per week amounting to 40 hours, arranged by the company;

• The detailed working hours are as follows:

  • 9:00 AM - 6:00 PM Monday to Friday, normal days without training classes;

  • Trainer will follow the class schedule basis availability.

Working Location: Tam Trinh, Hai Ba Trung, Hanoi