Job Openings Operations Manager in Thailand

About the job Operations Manager in Thailand

Gear Inc is seeking an Operations Manager for our Moderation team (Team size: 500+ staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Main responsibilities:

  • Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process.
  • Daily communication with the client to align expectations.

  • Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department.
  • Maintaining the internal moderation calendar for the relevant programs
  • Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard
  • Ensuring that the external moderation deadlines are met, and requisite material provided
  • Maintaining and evaluating assessment procedures including internal and external moderation;
  • Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

Benefits:

  • Attractive salary and benefits, international, fun and professional working environment

  • An open and honest culture where people are valued, treated fairly and trusted and empowered

  • 13th-month salary and additional annual bonus

  • Health insurance package

  • Paid leave (12 days/year)

Job Requirement:

  • At least 1 year of proven experience in an operations management role (team size: 20+).
  • Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus.
  • Used to work in BPO (Business Process Outsourcing) company is a plus.
  • Have experience working with content management methods and tools.
  • Experience with Google sheets/documents, have good ability to understand/ process data
  • Analytically-minded and detail-oriented

  • Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently

  • Are self-starters and have a high degree of personal responsibility
  • Demonstrate a positive, can-do, proactive attitude

  • Enjoy working and contributing as part of a team

Working Location: Must be located in, or willing to relocate to Bangkok, Thailand