Training Manager

Introduction

Gear Inc. is seeking a Training Manager in Ha Noi to manage both Ha Noi and Da Nang sites. The ideal candidate will be a strategic thinker with a proven track record in developing and implementing comprehensive training programs, managing a team, and aligning training efforts with business objectives and client requirements.

This role is critical for ensuring meticulous oversight of training plans and initiatives that directly match our clients' needs. The Training Manager will also be responsible for the professional development of the training team, providing timely feedback and fostering skill-building. Additionally, this role will manage client-facing training discussions, ensuring a dedicated focus on training excellence.

Responsibility

• Develops Training Road Map and Project Plans

• Creates timelines for project plans for all training types and spearheads Implementation

• Review and implement Training Frameworks and SOPs

• Assesses training curriculum and initiates TNAs for continuous improvement

• Oversees end to end training plans and roll out

• Manages staff and creates individual development plans

• Align with QA Manager on Training Needs Initiatives to address gaps identified

• Spearhead site best practice sharing and alignments on Training items

Key skills and experience

• Bachelor's degree in relevant fields

• Excellent English oral and written communication skills (C1 or C2 Proficiency)

• Minimum 2 years experience as Training Manager, preferably in a BPO setting

• Highly computer literate with proficiency in MS Office and similar or related business and communication tools

• Familiar with traditional and modern training processes

• Strong leadership skills and ability to develop and manage a team across multiple sites

• Excellent time-management and organizational skills.

Benefits

1. Salary and Benefits

• Attractive compensation depending on experience and skills: Competitive Basic Salary, End-of-year bonus and annual performance reviews;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Paid leave.

2. Working Environment

• From Monday to Friday, 40 hours per week;

• International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;

• Modern hardware (Laptop and other equipments provided);

• Free drinks (coffee, tea, etc.);

• Nap room for a quick rest;

• Training and career development opportunities: Continuous and professional training to fully develop your potential.

Working Location: Hai Ba Trung, Ha Noi.

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at jobs@gearinc.com. 

Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our Talent Acquisition team.