Walk In For Non Voice Chat Process ( Excellent English ) - Freshers welcome

Walk IN Interview Date 14/05/2025

Customer Support Agent -English & Bengali

Our Ideal Customer Support Agent will take responsibility for the following:

• Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.

• Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.

• Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued.

Expectations:

• B2 English level required (Able to understand/read documents).

• Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.

• Experience with handling highly sensitive customer issues and de-escalating

• Proficiency with computers, CRM software, and strong typing skills.

• First-class time management and decision-making skills.

• New graduates are welcome.

• Being able to start working immediately is a strong plus.

If you are interested come down for an interview tomorrow 14 feb 10am-2pm at Gear INC 

7th Floor, Godrej Genesis, Street Number 18, Block EP&GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

Contact Person : Srubabati ( 7003343976 )