[DaNang] Real-Time Data Analyst

Working Location: Thanh Khe District, Danang

Job Description:

Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:

• Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
• Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
• Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
• Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance;
• Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
• Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

Job Requirements:

• University Degree, ideally in a relevant degree such as data analyst or similar;
• Minimum of 1 year of proven experience in a relevant position;
• Proficient in English communication;
• Demonstrated ability to create and analyze quality reports;
• Advanced knowledge in real time management analysis with strong decision making skills;
• Content Moderation familiarity is a plus;
• Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
• Intermediate knowledge in performing root cause analysis;
• Highly proficient in using MS Excel;
• Impeccable attention to detail.

1. Salary and Benefits:

• Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, ..);
• Additional Bonus, Profit Sharing) and annual salary review;
• 100% compulsory insurance covered by the company after the probation;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very;
• cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Fantastic internal events;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

2. Working Environment

• 5 shifts per week, night shifts included (equivalent to 40 working hours/ week);
• International, fun and professional working environment;
• Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities.

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. 

Kindly note that only shortlisted candidates will be contacted by our HR team.