Job Openings Moderation Team Leader (Thai Local & Lao Language)

About the job Moderation Team Leader (Thai Local & Lao Language)

Job Description:

We are seeking an experienced and motivated individual to join our team as a Moderation Team Leader. In this role, you will be responsible for leading a team of moderators and ensuring the smooth and efficient operation of our moderation processes. You will also play a key role in setting and achieving team goals, monitoring performance metrics, and fostering a positive work environment. Your main responsibilities are:

  • Set team goals and KPIs at the start of each month, including attendance, attrition, SLA, AHT and quality metrics;

  • Oversee day-to-day team operations and monitor team performance against established goals.

  • Conduct regular performance evaluations on a weekly and monthly basis, providing constructive feedback and recognition to team members;

  • Communicate with the team regularly regarding their performance, providing guidance and support as needed;

  • Coach moderators on a timely basis to improve their performance and address any areas of improvement;

  • Solicit feedback from moderators and proactively resolve any issues or concerns they may have;

  • Collaborate with the Quality Assurance and Training teams to identify training needs and implement strategies to improve performance;

  • Plan and organize team building activities to foster a positive and cohesive team culture;

  • Coordinate with the Operations Manager to address any issues or expected challenges, providing timely updates and reports.

Job Requirement:

  • Minimum of 1 year of experience as a Team Leader in a BPO or Captive Site environment;

  • Proven experience in coaching and developing team members;

  • Language Competence: Advanced proficiency in Thai and Lao languages, with basic communication skills in English;

  • Previous experience as a Content Moderator is highly preferred;

  • Proficient skills in MS Office and Google Drive;

  • Flexibility and willingness to work on rotating shifts, including weekends and public holidays;

  • Leadership skills and a good team player;

  • An immediate starter is highly a plus.


  • Salary: negotiable;

  • Attractive salary and benefits, international, fun and professional working environment;

  • An open and honest culture where people are valued, treated fairly and trusted and empowered;

  • Health Insurance package.

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.