(Hanoi) Moderation Team Leader

Gear Inc. is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team of at least 20 members.

Your main responsibilities are:

• Supervise team members and be able to arrange or cover members working shifts if necessary;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
• Meet personal/teams targets;
• Keep records of issues/problem for further investigation;
• Follow communication procedures, guidelines, and policies;
• Work with managers about clients' feedback;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Job Requirement:

• Good command in English (Especially in Reading and Writing);

• At least 6 months of experience in leading, managing and coaching a team of at least 20 members;

• Having knowledge in QA (Quality Assurance) in any fields is preferable;

• Good at Business Communication;

• Familiar with data analysis;

• Able to join immediately;

• Self-learning ability and can-do attitude;

• Proficient skills with MS Office and Google Drive;

• Willing to work on roasting shifts, weekends and public holidays.

Benefits:

1. Salary and Benefits

• Salary: up to 17,000,000 VND + Bonus;
• Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End-of-year Bonus);
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

2. Working Environment

• Flexible working hours, we work 40 hours per week (Monday-Sunday);
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
• Training and career development opportunities;
• Free in-house game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working time:

• 5 days per week amounting to 40 hours, arranged by the company.
• The detailed working hour for each shift is as follows

- Shift 1: 7:00 a.m - 3:00 p.m

- Shift 2: 3:00 p.m - 11:00 p.m

- Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m

• Require to work at least 1 shift on weekends and 1 overnight shift.
• Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)