IT Support Specialist

Demonstrate Becker values and shares the organizational commitment to ensuring quality products, service, and processes.

· Enhances Salesforce functionality by being a super user and main point of contact with software support vendors and BPC parent company.

· Works with Salesforce support vendors and parent company on employee issues.

· Dynamics Business Central super user and main point of contact with software support vendors, BPC parent company, and employees.

· Assist and coordinates with service partners on all software and hardware issues.

· Manages all IT software and hardware projects and improvements, leads rollout to departments as needed.

· Works with support vendors to develop and maintain Power BI or comparable ERP reporting.

· Administrator for VIOP phone system.

· Point of contact for IT Managed Service Provider. Includes software, hardware, and IT infrastructure.

· Supports and coordinates all new employee IT set up with Managed Service Provider.

· Supports and coordinates IT support with BPC parent company.

· Communicates all IT issues and activity with BPC personnel.

· Advise management on software improvements and systems integrations to increase efficiency and effectiveness.

· Perform testing for new enhancements within software.