CUSTOMER SUCCESS ENGINEER

We are seeking a highly motivated and technically adept Customer Success Engineer to join our team. The ideal candidate will serve as the primary technical liaison between our customers and our product development and support teams. This role focuses on ensuring customer satisfaction, product adoption, and long-term retention by delivering high-quality technical support, onboarding, and ongoing guidance.

Key Responsibilities:

Serve as the primary technical point of contact for assigned customers, both during onboarding and throughout the customer lifecycle.

Conduct product demonstrations, workshops, and training sessions (virtual or on-site) to drive effective use and adoption.

Troubleshoot and resolve technical issues, including root cause analysis and escalation when necessary.

Collaborate with Product Management and Engineering to relay customer feedback, feature requests, and insights.

Develop and maintain technical documentation, best practices, FAQs, and knowledge base articles.

Monitor customer usage metrics and health indicators to proactively address risk and encourage growth.

Assist with implementation and integration projects, ensuring smooth and timely delivery.

Act as an advocate for the customer internally, ensuring a positive and seamless experience.

Required Qualifications:

U.S. residency is mandatory; applications from outside the U.S. will not be considered.

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience.

3+ years of experience in a customer-facing technical role (e.g., Customer Success Engineering, Pre-Sales Engineering, Technical Support).

Strong technical aptitude with the ability to understand APIs, integrations, and software architectures.

Excellent interpersonal and communication skills, with the ability to explain complex technical concepts clearly and effectively.

Proven track record of managing multiple customer engagements and delivering results in a fast-paced environment.

Preferred Qualifications:

Experience in SaaS, enterprise software, or a related industry.

Familiarity with CRM, ticketing systems, and customer success platforms.

Hands-on experience with integrations using RESTful APIs, webhooks, or SDKs.

Technical certifications (e.g., AWS, Azure, GCP, or relevant vendor-specific credentials) are a plus.

Compensation & Benefits:

Annual Salary Range: $110,000 to $140,000, commensurate with experience and qualifications.

Performance-based bonus or commission structure, up to 10% of base salary.

Comprehensive health benefits: medical, dental, and vision insurance.

Retirement plan: 401(k) with company matching contributions.

Generous paid time off: vacation days, sick leave, and paid holidays.

Flexible work arrangements and a remote-friendly culture.

Professional development stipend for training, certifications, and conferences.

Equity participation (stock options or RSUs) for eligible candidates.