Job Openings CRM System Manager

About the job CRM System Manager

Gentis Solutions is seeking a CRM System Manager to join our team. This Contract to Hire position is with a century-old, not-for-profit interested in full-time consultants. The ideal candidates will have the required skills listed below and will be eligible and open to be hired by an organization that served over a million people last year at the end of the project’s duration. This position will work alongside an existing team, and leverage enterprise-level technologies and processes.


  • Experienced (5-7 years) in business and information technology with CRM system experience preferred
  • Ability to understand and anticipate business needs, organize, prioritize, and delegate to ensure the success of multiple initiatives in a timely manner
  • Strong written and verbal communication skills with the ability to communicate with all levels in a manner that is understandable to business units
  • Understanding of the company's policies and procedures and ability to identify compliance and regulatory concerns
  • Strong interpersonal skills, ability to work through complex technical situations with the ability to communicate with both technical and non-technical audiences
  • Action oriented individual who has strong decision making skills, self-motivated owner of multiple tasks and accountable to deliverables
  • Ability to achieve goals with minimal supervision or direction
  • A thorough understanding of the Internet, Web Navigation, Windows Operating System, Microsoft Excel, Visio, Word, PowerPoint, CRM systems and other applications as required
  • Exceptional leadership skills with experience leading change and the ability to handle escalations of issues from other associates
  • Display professionalism and emotional intelligence across all settings
  • Quick learner, adaptable to new situations and challenges
  • Solve problems quickly and effectively while performing root cause analysis
  • Lead effective meetings

Desirable Skills

  • Blackbaud experience

Typical Duties

  • Assist in the development and maintenance of the Strategic Roadmap for CRM System
  • Understand business strategy, and provide recommendations for enhancements
  • Lead intake and prioritization of backlog items to facilitate sequencing of CRM system requests
  • Coordinate issue resolution with leadership related to systems enhancements, testing and other critical issues identified
  • Take ownership on escalated items and delegate as appropriate to drive resolution
  • Facilitate ongoing maintenance and upgrade of the CRM system
  • Lead planning and requirements gathering sessions with stakeholders to define requirements and deliverables
  • Act as the central point of contact for issues and problems related to the CRM system
  • Apply risk based decision making abilities with ability to collaborate and drive towards resolution, escalating appropriately
  • Collaborate with Key Stakeholders to ensure the most favorable outcome is achieved when projects drive CRM system changes/enhancements
  • Communicate impacts of changes due to project deliverables to Key Stakeholders
  • Provide systematic ongoing development of direct report(s)
  • Provide tactical system specific training/coaching and feedback
  • Provide work flow operational directives and oversight of activities
  • Employee appraisals/counseling is provided annually
  • Responsible for up to 5 person team
  • Sitting up to eight hours a day and standing two to four hours a day
  • Occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting pushing and pulling

Compensation & Benefits

Gentis Solutions offers industry-leading employment packages for its professionals. Full-time Gentis employees can expect compensation at above market rates with exceptional benefits such as:

  • Full premium coverage of health, dental, & vision.
  • Fully matched 401K plan
  • PTO plan that reaches 4 weeks of time off
  • Maternity Leave, and more