Job Openings Senior Product Designer - Last Mile Delivery - 6391

About the job Senior Product Designer - Last Mile Delivery - 6391

Gentis Solutions is seeking a Senior Product Designer - Last Mile Delivery for a full-time position with a Fortune 50 company in Blue Ash, Ohio. The ideal candidate will possess an advanced understanding of initiating research studies to uncover specific customer problems, insights and opportunities. If you are qualified, and you seek to work at a company recognized for its diversity and inclusion, its work to drive positive social change, and as an environmental leader, make sure you apply.

Requirements

  • Bachelor's Degree in Visual Design, Human-Computer Interaction, Industrial Design, or related field; or, relevant certification or equivalent work experience
  • 6+ years of experience in B2B or B2C environments, implementing loyalty, personalization/eCommerce strategies
  • Any previous experience to define, develop and document UX design and interaction requirements
  • Highly analytical aptitude and proficient using data analysis
  • Exceptional communication, and presentation skills with demonstrated ability to lead and innovate across teams and organizations
  • Experience mentoring other user experience professionals
  • Demonstrated experience using strategy to solve complex problems
  • Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement
  • Portfolio demonstrating user experience activities, processes and deliverables
  • Strong understanding of analytics, target measurement and online/offline channel engagement attribution models
  • Advanced skill with design tools, such as Sketch, Invision, Adobe CS, etc.
  • Mobile application experience is a must

Typical Duties

  • Lead product teams and partner with stakeholders to develop the customer experience strategy and vision; define customer experiences and communicate to company officers and senior management
  • Advocate for users by leading or overseeing user research activities; understand when research is needed to uncover insights and recommend the right research methods; translate insights into design problems
  • Define and focus on user problems; map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities; influence behavior changes to help achieve desired business outcomes
  • Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
  • Think broadly through ideation by planning and facilitating brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
  • Synthesize outcomes of brainstorming and design-thinking activities and guide multi-disciplinary teams to act on these outcomes
  • Create high and low fidelity prototypes, static or interactive, that are tested with users and shared with stakeholders
  • Measure, improve and enable continuous delivery to production
  • Set objectives and key results for product teams; coach and mentor others; provide direction, feedback and approval on others' work and coach associate UX and UX team members
  • Apply standards from design systems and/or brand guidelines, and contribute to design systems
  • Embrace Agile environment and act as an advocate for customers, providing strategic leadership based in user-centered design, user research, customer analytics, and business goals
  • Travel to local campuses and to attend company meetings

Benefits

  • Annual Bonus
  • Stock
  • Medical, Dental & Vision
  • 401K Matching
  • PTO and Holidays
  • Continuing Education (After 1-year)