Job Openings Product Design Manager - Health & Wellness

About the job Product Design Manager - Health & Wellness

Gentis Solutions is seeking a Senior Manager of Product Design for a full-time remote/flex position with a Fortune 50 company in Blue Ash, Ohio. The ideal candidate will possess an advanced understanding of User Experience methods & tools, including discovery, research, designing, and iterating. 

Requirements
  • 8+ years of User Experience or Product Design experience
  • Experience in building clinical services
    • Understanding availability & need of services based on user types & business needs
    • Scheduling experiences, including in-person & virtual
    • Data gathering, sharing, and utilization in order to understand patient outcomes
    • Experience in working in a complex cross-function role
      • Running workshops and discoveries to align stakeholders, including business, tech, product, merchandising, and 84.51
      • Building experiences for patients, associates, and shoppers
      • Deep experience in User Experience methods & tools, including discovery, research, designing, and iterating
      • Some management experience OR formal mentorships experience long term
      • Some experience with enterprise / large companies preferred
      Typical Duties
      • Lead product teams and partner with stakeholders to develop the customer experience strategy and vision. Define customer-centric experiences and communicate to company officers and senior management
      • Serve as the advocate for users. Lead or oversee user research activities. Understand when research is needed to uncover insights
      • Clearly define and focus on user problems. Map the customer experience across channels and touchpoints to reveal needs, pain points, and business opportunities. Influence behavior changes to help achieve desired business outcomes
      • Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
      • Plan and facilitate brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
      • Create high and low-fidelity prototypes - static or interactive - that have been tested with users and shared with stakeholders
      • Measure, improve and enable continuous delivery to production
      • Conduct usability testing, card sorting, click testing, or other forms of testing to make sure ideas work for users
      • Review existing solutions to ensure they meet design standards and best practices and make recommendations for improvements
      • Set objectives and key results for product teams. Provide direction, feedback, and approval on others' work
      • Embrace an Agile environment and act as an advocate for customers, providing strategic leadership based on user-centered design, user research, customer analytics, and business goals
      • Apply standards from design systems and/or brand guidelines, and contribute to design systems
      • Travel to local campuses and attend company meetings
      • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

      Package Details

      • Annual Bonus
      • Stock
      • Medical, Dental & Vision
      • 401K Matching
      • PTO and Holidays
      • Continuing Education (After 1-year)