Job Openings AWS Contact Center Engineer, Salesforce Architect

About the job AWS Contact Center Engineer, Salesforce Architect

Gentis Solutions is in search of an AWS Contact Center Engineer, Salesforce Architect who is highly driven and intellectually curious for a full-time direct-hire position with our client based in Washington, DC. This is a hybrid position that is available to US citizens residing in the Washington, DC region, provided that they have an active secret security clearance.


  • 4 year Bachelor's Degree in Computer Science/Eng or related (highly preferred)
  • AWS Associate or Professional certifications
  • 3+ years of experience
  • Ability to work with US Federal clients and possess an ACTIVE SECRET clearance
  • AWS Operational Services: Comprehend, Connect, DynamoDB, Lambda, Lex, S3, Transcribe, Polly, Pinpoint
  • AWS Management Services: CloudFormation, CloudTrail, CloudWatch, IAM, KMS, Systems Manager, Secrets Manager
  • Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
  • 1+ year of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform
  • Knowledge in legacy contact centers and IVRs, with associated business tooling
  • Hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services
  • Scripting capability and the ability to develop AWS environments as code
  • A mindset of automating everything, with experience demonstrating this
  • Gov cloud automaton tooling and scripting experience CFN, Terraform, Ansible, and Jenkins
  • Code/Scripting capabilities (Python, JAVAScript/NodeJS)
  • API integration experience
  • Knowledge of CRM solutions and integrations with contact centers like Amazon Connect

Desired Skills

  • Ability to multi-task & support multiple priorities / multiple deliverables
  • Strong analytical and problem-solving skills
  • Ability to take the initiative to complete tasks with minimal supervision
  • Skilled in verbal, written and oral communication
  • Strong team player with a great attitude
  • Flexibility and willingness to go beyond the call of duty. Highly self-motivated and directed. (a go-getter)
  • Ability to take ownership and drive issues to closure

Typical Duties

  • Solid hands-on development background and the ability to learn quickly
  • Proven record of using customer experience and engagement tools in the AWS technology stack
  • Respond to technical issues in a professional and timely manner
  • Work closely with customers to implement and/or consult requested solutions
  • Possess considerable logic and understanding to analyze and troubleshoot problems
  • Must be able to work independently with little to no daily supervision, is a team player, open to ideas and learning
  • Work in a distributed team environment where team members are spread across numerous locations and often communicate virtually to support clients
  • Work as a team member closely with the Project Manager, Business Analyst, Technical lead and others to ensure implementations are completed on time and within budget