Job Openings Senior Project Manager

About the job Senior Project Manager

General Description

Full-time remote position in our Professional Services organization.

Responsible for leading other project managers, leading the PS team to adhere to standard processes, general delivery of services related to Digital Asset Management (DAM) solutions, Salesforce (SFDC) implementations, and CyanGate's S-Drive and S-Route solutions. As a Senior Project Manager you are responsible for the overall delivery of services from managing the scope, timeline, resources, assignments, completion and transition to the customer, and project financials. The ideal candidate has experience and the ability to manage customers, small business and technical teams, and interact with various management levels.

The PM is also responsible for developing a strong relationship with the customer and the account. Leverages this relationship to expand on the scope of services, drive new opportunities, and most importantly work for the success of our customers.

Duties and Responsibilities

  • Serve as the lead for the PS team (50%)
    • Ensure processes and methodology are consistently followed across all projects
    • Improve on the delivery methodology
    • Ensure the quality of deliverables across projects
    • Assist managing scoping work and assignments (PMs and technical resources)
    • Work directly with technical leads for staffing, resource planning
    • Identify team issues and formulate improvement plans
    • Serve as the primary contact for all other PMs on processes, know how, and escalations
    • Support customer escalations and work with other PMs on resolution strategies
  • Manage complex project deliverables (50%)
    • Manage progress of deliverables against a budget and timeline
    • Analyze and plans to identify risks and implement solutions
    • Work directly with the Engineering and Products teams for daily operations and project delivery
    • Manage project budget and proper funding of additional scope
    • Coordinates transition and final delivery to customer’s team
    • Assists in estimating and creating Statements of Work
    • Occasional travel to customer sites

    As a Senior Project Manager you will be rewarded with:

    • Advancing your management skills and career
    • Working with industry leaders in Consumer-Packaged Goods (CPG), Retail, Manufacturing, Life Sciences, Media and Entertainment, and others
    • Expanding a career in Digital Asset Management (DAM), Content Management, and Salesforce services
    • Collaborating with highly motivated and clever customers and team members to broaden professional
      horizon
    • Exploring areas adjacent to professional services including sales, general management, and consulting
    • Ability to manage multiple products / lines of business

      The ideal candidate:

      • Bachelor's degree in business, finance, or related discipline
      • Project management experience (5+ years) in a related industry
      • Some experience managing and leading small teams
      • Customer facing experience and dealing with escalations and solutions
      • Able to listen and communicate clearly and effectively at different levels of the organization - project managers and executive levels
      • Ability to identify risks and define mitigating solutions
      • Great leadership skills, the ability to adapt to the ever-changing dynamics of a project, and to perform professionally under high stress situations
      • Ability to understand enterprise and cloud software implementation processes and principles
      • Knowledge of Digital Asset Management and/or Salesforce.com concepts
      • Excellent organizational skills
        • Manage and plan directly with customers on all aspects of the project
        • Organized and methodical approach to general management
        • Ability to improve processes based on experience and customer feedback

          Benefits

          • Health, vision, and dental insurance
          • Paid Time Off
          • Short- and Long-term disability insurance
          • 401K with a set matching