Oracle EPM Suite Support Specialist

Client Industry: IT Services

Job Type: Full-Time (Contract Based)

Job Location: Remote

Salary: Market Competitive

Candidates must have a minimum English communication level of 7/10, a clean background, and a valid passport for travel and employment in the UAE.

About the Role

We are hiring one of our Dubai-based clients. Looking for an enthusiastic and talented professional to join our IT Product Factory Team as an EPM Suite Support Specialist. The ideal candidate will have a passion for technology, experience in agile development environments, and a desire to contribute to innovative software solutions in Engineering, Consulting, Operations, and Project Management.

Responsibilities:

• Provide expert-level support for the Oracle EPBCS Suite and related modules (TRCS, EPM, PBCS, FCCS).
• Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
• Assist in system configuration, maintenance, optimization, and user training.
• Engage directly with stakeholders to resolve support requests and ensure satisfaction.
• Maintain detailed documentation of support efforts, resolutions, and best practices.
• Collaborate with internal teams to address bugs, enhancements, and escalated issues.
• Stay updated on Oracle Cloud enhancements, features, and best practices.

Key Requirements:

• 3+ years of hands-on experience supporting Oracle EPBCS Suite.
• Strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules.
• Proven client-facing support experience with effective communication and resolution skills.
• Experience in at least one end-to-end EPBCS or EPM implementation is a plus.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Familiarity with Oracle Cloud integrations and modules.
• Experience in post-implementation support and system performance tuning.

Core Competencies:

• Teamwork & Collaboration: Supportive team players building effective relationships across functions.
• Communication: Emotionally intelligent communicator with presentation skills, including executive-level engagement.
• Critical Thinking: Creative and logical problem solver with strong decision-making abilities.
• Proactive Approach: Self-driven and committed to delivering quality results and filling process gaps when needed.