Tech Business Analyst

About Genzeon

Delivering excellence in IT services and solutions for the retail and healthcare sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational outcomes. Genzeon empowers retail enterprises with multichannel IT solutions that deliver a personalized experience for consumers.

Job Description:

• Provide expert-level support for the Supply chain, resolving technical issues, and ensuring uninterrupted functionality.
• Collaborate with system stakeholders to understand their requirements and challenges.
• Utilize technical knowledge to design, develop, and maintain API integrations between .
• Monitor API performance, troubleshoot issues, and implement improvements as needed.
• Act as a liaison between technical teams and business stakeholders to ensure effective communication and problem resolution.
• Document and maintain comprehensive records of support requests, resolutions, and system configurations.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven experience in providing application support, with a strong focus.
• Extensive knowledge of API integration and development.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with both technical and non-technical stakeholders.
• Detail-oriented with the ability to work in a fast-paced environment.
• Familiarity with PLM, PIM, or other relevant systems is a plus.
• Certifications in relevant technologies or systems would be advantageous. Must have skills