Deputy Head of Adventure

• Oversee assigned park zones to ensure operational readiness, safety, cleanliness, and service quality.
• Support smooth day-to-day operations across all adventure activities.
• Assist in staff scheduling, manpower planning, and resource allocation.
• Conduct daily briefings, safety inspections, risk assessments, and emergency drills.
• Manage duty rosters, attendance, and maintain discipline among operational staff.
• Ensure strict adherence to local regulations and international safety standards.
• Deliver high-quality guest experiences from arrival to departure, addressing feedback and resolving issues promptly and professionally.
• Oversee maintenance of adventure equipment and safety gear, coordinating repairs, replacements, and inventory control.
• Support budgeting, forecasting, and revenue planning initiatives.
• Collaborate with internal teams to maintain operational excellence and continuous improvement.

Qualifications & Experience

• Bachelor's Degree in Hospitality, Sports Science, or a related field.
• Minimum 5 years of experience in outdoor adventure, recreation, or similar operational environments.
• Proven leadership and team management experience.
• Certification in First Aid, CPR, and relevant safety training.
• Strong understanding of industry-standard safety systems and operational procedures.

Core Competencies

• Excellent communication and guest service skills.
• Strong focus on safety, compliance, and attention to detail.
• Effective decision-making and crisis management abilities.
• Energetic, proactive, and physically fit for hands-on operational roles.