Executive Butler

• Provide personalized and attentive service to guests throughout their stay
• Welcome and assist VIP guests during check-in and check-out
• Coordinate guest requests promptly with relevant departments
• Arrange dining reservations, transportation, excursions, and special requests
• Ensure guest rooms, suites, or villas are prepared according to guest preferences and luxury standards
• Assist guests with packing, unpacking, wardrobe arrangements, and special services when required
• Maintain professionalism, confidentiality, and discretion at all times
• Handle guest complaints and concerns efficiently to ensure guest satisfaction
• Monitor and record guest preferences to deliver personalized experiences
• Coordinate celebrations, special occasions, and customized guest experiences
• Ensure all services are delivered in line with luxury hospitality standards
• Build strong guest relationships to encourage loyalty and repeat visits

Requirements

• Diploma or qualification in Hospitality Management or a related field is preferred
• Minimum 2–5 years of experience in luxury hotels, resorts, or high-end hospitality environments
• Previous experience as a Butler, Guest Relations Executive, or VIP Services Associate is an advantage
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Professional grooming and presentation standards
• Ability to work flexible shifts, including weekends and holidays
• High level of discretion, integrity, and attention to detail
• Good command of English; additional languages will be an added advantage

Preferred Skills

• Knowledge of luxury hospitality standards and etiquette
• Ability to manage VIP guest expectations professionally
• Strong coordination and multitasking skills
• Experience handling international guests
• Familiarity with hotel systems and guest service procedures