Customer Support Executive – Voice

• Handle inbound and outbound customer calls professionally and efficiently.
• Deliver high-quality customer service through voice support.
• Understand customer needs and provide accurate information or appropriate solutions.
• Identify sales opportunities during customer interactions and promote relevant products or services.
• Apply negotiation skills to close sales and retain customers.
• Achieve individual performance targets and KPIs.
• Maintain accurate documentation of customer interactions in CRM systems.
• Resolve customer complaints and escalate complex issues when necessary.
• Work collaboratively with internal teams to ensure smooth service delivery.
• Handle international or global customers with professionalism and cultural sensitivity.

Requirements

• Proven experience in customer service via voice support.
• Demonstrated experience in sales and negotiation.
• Experience handling international or global customers is highly preferred.
• Strong verbal communication skills in English.
• Excellent listening, persuasion, and problem-solving skills.
• Ability to work onsite during UK working hours on a roster basis.
• Familiarity with CRM systems and MS Office applications is an advantage.