Technical Lead – Customer Solutions

• Design and provide technical guidance for developing customer integrations for TXB across multiple channels, including Biller SVR, SVC, ESB, Connector, CDM, CRM, Core Banking, and Cheque Deposit systems.
• Develop customized solutions based on individual client requirements in collaboration with the Solution Architect, Business Analyst, Business Teams, and clients.
• Lead technical governance initiatives to ensure solution quality, compliance with standards, and adherence to architectural guidelines.
• Ensure solutions are designed and developed in line with established frameworks, best practices, and organizational standards.
• Provide technical support to Development, QA, and Project Management teams to resolve complex issues and mitigate technical risks.
• Guide teams in building reusable components and standardizing solutions to enhance delivery efficiency and minimize rework.
• Oversee architectural integrity and ensure scalability, reliability, and performance of implemented solutions.

Qualifications & Requirements

• Bachelors Degree in Information Technology or a related field from a recognized university or professional body, or an equivalent qualification.
• Strong analytical capability with the ability to design and architect solutions while guiding Development and Business Analyst teams.
• Minimum 5+ years of experience in development languages, front-end technologies, middleware, backend systems, APIs, and modern DevOps-related tools and technologies.
• Experience working in Agile/Scrum environments.
• Proficiency in collaboration and project management tools such as Jira and Confluence.
• Strong documentation skills for processes, architecture designs, and technical decisions.
• MBA or MSc in a relevant field will be considered an added advantage.

Core Competencies

• Excellent communication and cross-functional collaboration skills.
• Strong commitment to understanding user requirements and delivering effective solutions.
• Ability to investigate, troubleshoot, and resolve issues in a timely manner.
• Strong risk management and problem-solving skills.
• Ability to work extended hours based on business needs.