General Manager - Country Club (Pool Club)

• Oversee and manage the daily operations of the pool club, ensuring seamless and efficient service delivery across all touch points
• Lead, train, and supervise cross-functional teams including service staff, bar personnel, and lifeguards to maintain high performance and service standards
• Ensure strict adherence to pool safety regulations, hygiene protocols, and all relevant health and safety compliance standards
• Deliver and maintain exceptional guest experiences, proactively addressing  feedback and resolving concerns in a professional manner
• Plan, coordinate, and execute events, promotions, and curated poolside experiences to enhance guest engagement and revenue
• Manage inventory, control operational costs, and monitor budgets to ensure profitability and financial efficiency
• Collaborate with internal stakeholders to continuously improve service quality, operational processes, and brand positioning.

Requirements

• Diploma or Degree in Hospitality Management or a related field
• Minimum 10+ years of total industry experience, with 3–5 years of
  relevant experience managing a pool club, beach club, or similar
  leisure/hospitality outlet
• Proven experience in handling end-to-end operations of a leisure or
  hospitality venue, including service delivery, team management, safety
  compliance, events, and financial performance
• Demonstrated ability to manage and lead cross-functional teams while maintaining high service standards
• Strong communication and guest engagement capabilities with a customer-first mindset
• In-depth knowledge of pool safety standards and hygiene regulations
• Experience in managing budgets, controlling costs, and driving revenue through promotions and events
• Energetic, well-presented, and highly service-oriented with a passion for hospitality excellence