Enquiry Logging Lead

Job Description

• Supervise and mentor Enquiry Administrators to ensure adherence to procedures and standards.
  
• Provide comprehensive training to new Enquiry Administrators on the clients specialist insurance offerings and workflow processes.
  
• Monitor performance to ensure productivity and accuracy in submission processing.
  
• Review logged submissions for completeness, accuracy, and compliance with company guidelines.
  
• Conduct regular performance evaluations and provide constructive feedback.
  
• Collaborate with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.
  
• Serve as a point of contact for Enquiry Administrators, addressing queries and providing guidance.
  
• Compile and present regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.
  

Requirements

Skills & Abilities:

• Leadership and interpersonal skills, with the ability to motivate and inspire team members.
  
• Excellent attention to detail, including accurate written and numeracy skills.
  
• Good command of the English language, both spoken and written.
  
• Strong communication skills, courtesy, and patience.
  
• Problem-solving skills, with the ability to resolve issues efficiently and effectively.
  

Educational Qualifications:

• GCSE or equivalent.

Key Experience / Qualifications:

• Minimum of 5 years of experience in data entry, including team leadership
  
• Supervised and mentored Enquiry Administrators to ensure adherence to procedures and standards.
  
• Provided training to new Enquiry Administrators on client workflows and insurance offerings.
  
• Monitored team performance to maintain productivity and accuracy.
  
• Reviewed logged submissions for completeness, accuracy, and compliance.
  
• Conducted performance evaluations and delivered constructive feedback.
  
• Collaborated with management to improve enquiry logging processes.
  
• Acted as a point of contact, offering guidance and resolving queries.
  
• Compiled and presented reports on enquiry metrics.