Community Manager

Location

Latin America

Schedule

40 Hours / Week

Variable in EST

At Ghost Sherpa, we are looking for exceptional talent to join our expanding team and contribute to exciting, high-impact projects.

We're hiring a Community Manager to support daily engagement across top beauty brands. This role is ideal for someone who is detail-oriented, resourceful, and eager to grow within a fast-paced agency environment.

You will play a critical role in ensuring community management runs smoothly, maintaining brand voice, tracking inbounds, supporting reporting, and keeping internal workflows aligned. This is a strong execution-focused role with a clear path toward senior-level growth.

We're looking for someone who is:

• An effective communicator (clear, professional, confident)
• Proactive and resourceful
• Extremely organized and process-driven
• Detail-oriented with strong follow-through
• A beauty lover who understands the culture of the industry

Role & Responsibilities

Community Management Execution

• Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
• Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
• Maintain brand tone of voice and ensure responses align with approved guidelines
• Flag customer service issues, influencer requests, and sensitive comments in real time

Documentation & Organization

• Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
• Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
• Update FAQs as new questions arise
• Ensure daily and weekly boards are up to date
• Add community insights, tracker updates, and pending questions to agendas
• Contribute insights and screenshots to monthly recaps
• Support Account Leads with data tracking and reporting preparation

Trend & Insight Awareness

• Stay informed on relevant social trends, formats, and beauty culture moments
• Identify recurring community patterns or FAQs and flag to Senior CM

Qualifications

• 1+ year of community management experience (agency preferred)
• Experience managing high-volume organic social communities
• Familiarity with tools such as Sprinklr, Sprout Social, Dash Social, Meltwater, or similar
• Strong written communication skills and attention to grammar
• Ability to manage multiple tasks and deadlines simultaneously
• Highly organized and comfortable working in Monday.com or similar project tools
• Customer service experience is a plus

Measurement & Expectations

Success in this role looks like:

• Positive feedback from Team Lead and Account Director
• Daily engagement completed accurately and within scope
• Response rate goals consistently met (where applicable)
• Customer service questions answered within client SLAs
• Influencer inbounds tracked and responded to appropriately
• FAQ, trackers, and Monday boards consistently up to date

Reporting Structure

Reports to: Director of Community Management

Work Environment

Full-time (40 hours/week)

Remote | Contractor role

Time Zone- (EST)