Veterinary Customer Experience Manager - Rotherham

About the Role:

GLG Vets is seeking an exceptional Veterinary Customer Experience Manager to lead our team of Customer Experience Coordinators at a leading veterinary practice in Rotherham. This is an exciting opportunity for someone who thrives in a customer-facing role and is passionate about delivering outstanding service. You will be the driving force in creating a welcoming, friendly, and efficient environment for both customers and their pets.

Location: Rotherham

Hours: Full-time, 40 hours per week

Salary: £27,000 pro-rata DOE

Benefits:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

Key Responsibilities:

• Lead and support the Customer Experience Coordinators to ensure the highest level of customer service.
• Develop and implement strategies to enhance customer satisfaction and ensure clients feel valued and cared for.
• Act as the first point of contact for any escalated customer concerns, resolving issues with professionalism and empathy.
• Ensure efficient and smooth operations at the front desk, managing appointment bookings and patient records.
• Foster a positive and supportive atmosphere for both clients and the veterinary team.

What We're Looking For:

• Ideally, you will have previous management experience in a customer service or hospitality role, with a strong focus on delivering an exceptional client experience.
• Excellent communication and interpersonal skills.
• The ability to lead, motivate, and inspire a team to achieve high standards of service.
• A compassionate and customer-focused attitude, with a passion for working in a veterinary environment.

If you are a customer service superstar with leadership experience and a genuine passion for pets and their owners, we would love to hear from you.

To Apply:

For more details or to apply, please contact Joel Thompson at jthompson@glvets.com.