「Mandarin」 Merchandiser

Position Overview:

We are seeking a Mandarin-speaking Merchandiser to oversee and follow up on import/export orders for products such as kitchen cabinets and related home goods. This role requires strong coordination across supply chain partnersincluding factories, freight forwarders, and customs brokersas well as fluent communication in both Mandarin and English to support global operations and ensure smooth order execution.

Compensation:

• Monthly Base Salary: $4,000 $5,000 (negotiable based on experience)

• Commission-Based Bonus Available

Key Responsibilities:

• Manage end-to-end export order process: placing orders, booking shipments, customs clearance, and final delivery

• Prepare and verify invoices, packing lists, and other customs documentation

• Review customer contracts, focusing on payment terms, delivery timelines, and product details

• Coordinate with suppliers, customers, logistics providers, and customs brokers to ensure timely delivery and compliance

• Track client payments, assist with check collections, and support financial reconciliation

• Respond to pre- and post-sales inquiries, handle exceptions, and coordinate solutions

• Maintain accurate records of client communications, order documentation, and follow-up status

Qualifications:

Experience & Skills:

• At least 2 years of experience in merchandising or order coordination in industries such as building materials, furniture, or cabinetry

• Familiar with international trade procedures including order processing, shipment tracking, customs clearance, and payment collection

• Able to independently manage communications with freight forwarders, customs brokers, customers, and factories

Language Proficiency:

• Mandarin required for communicating with Chinese factories and suppliers

• Proficient in English writing and speaking, capable of handling U.S. client communications and documentation

Communication & Customer Service:

• Strong client-facing skills with attention to detail and the ability to coordinate across cultures

• Skilled in resolving delivery delays, quality issues, or payment discrepancies

• Able to negotiate and bridge communication between clients, suppliers, and internal teams

Financial & Contract Understanding:

• Familiar with contract terms including payment schedules, delivery deadlines, and claims handling

• Experience in assisting with payment tracking (check/wire) and account reconciliation is preferred

Skills:

• Proficient in Microsoft Excel and Outlook

• Experience with QuickBooks, ERP, or foreign trade systems is a plus