Company Overview:

Join our dynamic team at Global Coordination Center Ltd. Globalco is a Hong Kong-based company specializing in AI-powered outsourcing, data operations, and business process optimization, with major operations in the Philippines and UAE.

Location: Unit No 105 and 106, 10th Floor, Landco Corporate Center - PDCP, JP Laurel Ave. Bajada Barangay 19B (Pob) Davao City , Daval Del Sur 8000

Working Hours / Work Schedule: 

 8:00 pm to 5:00 am (Night Shift) Monday to Saturday

Work Setup: Full-time onsite

Responsibilities:

• Handle inbound and outbound customer interactions through phone, email, or chat channels.
• Resolve inquiries using structured problem-solving methods and approved workflows.
• Meet defined service level targets for response time, resolution time, and customer satisfaction.
• Provide accurate and timely information about our products/services to clients.
• Handle client inquiries, objections, and concerns effectively.
• Keep detailed records of all sales activities in our CRM system.
• Adhere to compliance, data protection, and confidentiality standards.
• Collaborate with the sales team to achieve overall company objectives.

Requirements:

• Proven experience in sales (prior experience in BPO is a plus).
• Excellent written and verbal communication skills with a clear American accent.
• Can do night shifts and day shifts.
• Strong interpersonal skills and the ability to work with minimal supervision.
• Highly motivated and target driven.
• A positive attitude and a willingness to learn and adapt.

Benefits

• Philhealth coverage
• Pagibig
• SSS (Social Security System)
• 13th-month pay.
• Ongoing training and support to enhance your sales skills.
• Opportunities for promotion.
• Co-working space provided.
• Access to cutting-edge sales and CRM tools.
• Exciting opportunities for career growth
• Collaborative and inclusive workplace culture

Application Process:

Send your resume to apply@globalco.com with the subject line: "Application for Call Center Agent (CSR) - Davao City",