Call Center Agent

Company Overview:

Join our dynamic team at Global Coordination Center, a leading Chinese Business Process Outsourcing (BPO) company with a thriving presence in the Philippines. We specialize in providing innovative solutions to our clients, and we're seeking talented individuals to contribute to our continued success.

Position: Customer Sales Representative 

Location: J.P. Laurel Avenue, Bajada, Davao City, 8000 Davao del Sur

Working Hours / Available shifts: 

                               8:00 pm to 5:00 am (Night Shift) Monday to Saturday

                               9:00 pm to 6:00 am (Night Shift) Monday to Saturday

Responsibilities:

• Handle inbound and outbound customer interactions through phone, email, or chat channels.
• Resolve inquiries using structured problem-solving methods and approved workflows.
• Meet defined service level targets for response time, resolution time, and customer satisfaction.
• Provide accurate and timely information about our products/services to clients.
• Handle client inquiries, objections, and concerns effectively.
• Keep detailed records of all sales activities in our CRM system.
• Adhere to compliance, data protection, and confidentiality standards.
• Collaborate with the sales team to achieve overall company objectives.

Requirements:

• Proven experience in sales (prior experience in BPO is a plus).
• Excellent written and verbal communication skills with a clear American accent.
• Can do night shifts and day shifts.
• Strong interpersonal skills and the ability to work with minimal supervision.
• Highly motivated and target driven.
• A positive attitude and a willingness to learn and adapt.

Benefits

• Philhealth coverage
• Pagibig
• SSS (Social Security System)
• 13th-month pay.
• Ongoing training and support to enhance your sales skills.
• Opportunities for promotion.
• Co-working space provided.
• Access to cutting-edge sales and CRM tools.
• Exciting opportunities for career growth
• Collaborative and inclusive workplace culture

Application Process:

Send your resume to apply@globalco.com with the subject line: "Application for Call Center Agent (CSR) - Davao City",