Dental Patient Coordinator

Job Title: Dental Patient Coordinator (Voice & Admin Support)
Work Schedule: Full-Time | Sydney Hours (AEST)
Setup: Onsite
Location: Quezon City

Role Overview:
We are seeking a highly skilled and experienced Dental Patient Coordinator to join our team in a forward-facing voice role with administrative support responsibilities. This position is ideal for someone with a strong dental background who is confident in patient communication, appointment setting, and handling high-volume calls while supporting clinic operations remotely.

Key Responsibilities:

• Patient Recall:
  Proactively contact patients who did not book during their last visit. Review clinical notes, identify recommended treatments (e.g., crowns), clearly explain the importance of these treatments, and successfully secure appointments.
• Inbound Lead Handling:
  Manage incoming calls from new patient inquiries via landing pages. Follow a structured qualification script and convert leads into confirmed bookings.
• Payment Processing:
  Securely collect and process credit card details over the phone for cancellation holds.
• Dental Item Number Navigation:
  Interpret dental item numbers, understand associated procedures, and communicate these clearly and confidently to patients.
• Administrative Support:
  Provide PA and administrative assistance, including scheduling, email management, data entry, and supporting the Practice Manager with day-to-day operations.

Qualifications & Requirements:

Qualifications & Skills:

• Relevant Experience:
  Experience in healthcare, customer service, call center, or administrative roles is highly valued. Familiarity with dental procedures, terminology, or similar environments is a plus.
• Communication Skills:
  Strong verbal communication with a clear, professional, and friendly tone. Ability to build rapport and guide patients in making informed decisions.
• Call Handling & Resilience:
  Comfortable managing a high volume of outbound and inbound calls, handling objections positively, and staying motivated throughout the day.
• Self-Management:
  Able to work independently, follow guidelines and scripts, and adapt quickly after initial training.
• Administrative Skills:
  Comfortable using remote systems, scheduling tools, email, and performing general administrative tasks.
• Billing Knowledge (Nice to Have):
  Experience with medical or insurance billing is an advantage but not required.