Job Openings Customer Service Specialist

About the job Customer Service Specialist

  • Provide prompt, efficient, and high level of customer service assistance in trading via live chat and emails.
  • Familiarize with company trading platform and stay up to date on general market conditions to support inquiries and provide first class trading experience.
  • Diligently and effectively manage and follow up any enquiry of current or prospective clients.
  • Understand customer's needs and convert it as feedback opportunities to innovate the service.
  • Continuously seek for improvement to enhance team's performance and work efficiently.
  • Excellent problem-solving skills, team player and driven for growth.

  • Available immediately or short notice i.e., 2 weeks.
  • Preferably candidates with at least 1 year of customer service experience, providing live chat / email / phone calls support.
  • Multi-linguistic, proficiency in English is must, preferably with one to two additional languages such as Mandarin, Hindi, Bahasa
  • Diploma/Professional Degree in any field.
  • Background in Finance, Customer Service, FinTech, Trading and Investment related background are highly encouraged to apply.

Enjoy great career development opportunities in a fast-growing company.

We regret to inform that only the successful candidates will be notified.