Customer Service Specialist

Job Openings Customer Service Specialist

Provide prompt, efficient, and high level of customer service assistance in trading via live chat and emails.
Familiarize with company trading platform and stay up to date on general market conditions to support inquiries and provide first class trading experience.
Diligently and effectively manage and follow up any enquiry of current or prospective clients.
Understand customer's needs and convert it as feedback opportunities to innovate the service.
Continuously seek for improvement to enhance team's performance and work efficiently.
Excellent problem-solving skills, team player and driven for growth.

Available immediately or short notice i.e., 2 weeks.
Preferably candidates with at least 1 year of customer service experience, providing live chat / email / phone calls support.
Multi-linguistic, proficiency in English is must, preferably with one to two additional languages such as Mandarin, Hindi, Bahasa
Diploma/Professional Degree in any field.
Background in Finance, Customer Service, FinTech, Trading and Investment related background are highly encouraged to apply.

Enjoy great career development opportunities in a fast-growing company.

We regret to inform that only the successful candidates will be notified.

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