Operations Manager

12 month Contract position.

The Operations Manager provides the necessary leadership for a high performing team and collaborates closely with others across the company, partners and clients.

As a coach, you will be responsible for driving high performance within your team, while simultaneously participating in the company growth

You will need 3 main proficiencies:

• Performance and strategic accountability

• Making the people around you better
  

• Making good decisions, quickly
  

Requirements:

• At minimum,3+ years experience managing a front line team in Client Experience or Client Operations
• An understanding of what it takes to develop highly engaged teams while driving high performance.
• You demonstrate the ability to coach instead of protect.
• The ability to communicate in a way that allows you to demonstrate an understanding of new concepts while also challenging the norm and driving performance within the team to new levels
• Demonstrable experience continuously improving processes and workflows to enhance client outcomes. At minimum, you are comfortable working in a space where iterative improvements to enhance our clients experience is paramount.
• The ability to lead through change in a continuously growing environment
  
• An activated curiosity and openness to being an equitable and inclusive leader. Our commitment to anti-racism and anti-discrimination as a company excites you