NOC Technician I

NOC Technician I needs 1-3 customer service, tech, helpdesk

NOC Technician I requires:

8a-5p

Hybrid

NOTAMS

Heavy call center

Inbound calls

Associate technical degree or equivalent work experience required.

Experience in a centralized repair, troubleshooting, and testing environment required

NOC Technician I duties:

Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.

Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.

Respond to customer inquiries and problems; respond to network activities including support of service level agreements.

Perform duties in accordance with documented methods of procedures and technical job aides.