Customer Rep

Customer Rep needs 1+ years experience

Customer Rep requires:

• Ability to multi-task and manage multiple conflicting priorities
• Ability to maintain composure through stressful situations
• Proficient in Microsoft applications
• Excellent written and oral communication skills required

Customer Rep duties:

• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.