Administrative and Compliance Officer AU - GSCMQ

Qualifications

• Bachelor degree holder. 
• Have at least 2 years experience in file reviews, audit, credit assessment, or compliance (consumer credit preferred).
• Strong understanding of responsible lending, mortgage broker Best Interests Duty, and evidence‑based decisioning.
• High attention to detail with confidence applying scorecards and consistent review criteria.
• Strong written communication skills; able to write clear, calm, and audit‑ready findings.
• Comfortable working with CRMs (Salesforce / myCRM) and meeting productivity targets.
• Sound understanding of privacy, data security, and regulated information handling requirements.

Key Responsibilities

1) Conduct Broker File Reviews

• Review files in line with company's process, scorecard criteria, and evidence expectations.
• Validate reasonable inquiries, verification steps, and suitability assessments.
• Document findings clearly (what you saw / where you saw it / why it matters).

2) Complete Scorecards Accurately

• Complete all sections of the scorecard with no blanks.
• Reference documents, screenshots, and evidence locations clearly.
• Ensure outcomes align with internal guidance and calibration standards.

3) Identify Evidence Gaps & Manage Follow-ups

• Flag missing or unclear evidence early.
• Request additional information, set follow‑up dates, and track responses.
• Document unfulfilled requests and recommend outcomes based on available evidence.

4) Maintain Accurate Records (Salesforce / myCRM)

• Update outcomes, dates, and notes accurately in the system.
• Attach references and evidence so reviews can be followed without rework.
• Handle customer information securely and in line with company's privacy requirements.

5) Communicate Findings to Brokers

• Provide clear, respectful summaries of issues and required corrective actions.
• Explain standards in plain English with examples of acceptable evidence.
• Escalate disputes or challenges to the Team Leader.

6) Escalate High‑Risk Matters

• Raise red flags early (e.g., potential fraud, misrepresentation, document concerns).
• Escalate potential privacy or security incidents immediately.
• Identify recurring high‑risk patterns that may require training or remediation.

7) Support Investigations & Complaints

• Assist with lender investigations, AFCA matters, and complaint workflows.
• Compile evidence, timelines, and factual summaries as requested.
• Maintain neutrality and evidence‑based reporting.

8) Contribute to Continuous Improvement

• Share trends, recurring gaps, and emerging risks.
• Participate in calibration sessions and apply updated guidance quickly.
• Suggest improvements to templates, checklists, and workflows.