Track Lead Support & Operations

Track Lead Support & Operations
Location: Georgia | C2C | Hybrid
Pay Rate: $50/hr
Industry: Cloud / Data Center Operations / IT Support & Service Delivery
End Date: 01-Dec-2026

Job Description
We are seeking an experienced Track Lead Support & Operations to oversee operational excellence, manage support teams, and ensure seamless delivery against client SLAs. The ideal candidate will bring a strong background in cloud-based environments (AWS preferred), process improvement, and people leadership. This role requires strong analytical skills, the ability to drive continuous improvement initiatives, and the capability to serve as the key liaison between clients and internal support teams to ensure high service quality and operational efficiency.

Responsibilities

• Enhance operational processes to improve reporting, streamline information flow, and optimize business workflows.
• Understand client requirements and ensure support teams consistently meet or exceed SLAs and performance expectations.
• Lead, mentor, and guide project team members while promoting transparent communication of goals and deliverables.
• Drive innovation by introducing new ideas for process improvement and organizational progression.
• Deliver effective solutions that align with customer needs and business outcomes.

Required Qualifications

• Strong expertise in AWS and cloud-based operational environments.
• Proven experience in operations management, support leadership, and service delivery.
• Ability to manage teams, mentor staff, and coordinate across multiple stakeholders.
• Strong analytical, problem-solving, and communication skills.
• Experience driving continuous improvement, operational enhancements, and process optimization.
• Ability to manage client expectations and maintain high customer satisfaction.