Medical Virtual Assistant | Concierge Medicine & Telehealth

Remote Patient Coordinator | Concierge Medicine & Telehealth

Job Description

GoLean Health is hiring a proactive and highly organized Patient Coordinator to support a growing concierge medicine and telehealth practice.

This is a remote role for someone who can serve as the provider's virtual front desk and administrative support partner. You will help manage patient communication, scheduling, intake, follow-ups, lead outreach, and workflow organization.

JD: https://tinyurl.com/JD-PatientCoor-Concierge
Apply in this link: https://tinyurl.com/Apply-PatientCoor-Concierge

This is not just a call-answering role. We need someone who can think ahead, protect the provider's calendar, organize moving pieces, and work independently without constant step-by-step direction.

Compensation and Schedule

Pay: $6 USD per hour
Hours: 30 hours per week
Schedule: US Eastern Time
Work Setup: Remote

Responsibilities

• Manage patient calls, emails, portal messages, website inquiries, missed calls, and voicemails
• Provide warm, polished, and professional communication for concierge patients
• Schedule telehealth, concierge, mobile, and follow-up appointments
• Manage the provider's calendar and help protect blocked time, travel time, and personal commitments
• Support new patient intake, onboarding, and follow-up tracking
• Verify insurance eligibility and assist with prior authorization tasks when needed
• Follow up with warm leads, former patients, referrals, and marketing inquiries
• Maintain a lead tracker for outreach, responses, next steps, and conversion status
• Queue prescription or refill requests in the EMR for provider review
• Use or learn PracticeQ for scheduling, records, and documentation support
• Input historical paper chart information into the EMR
• Identify workflow gaps and recommend simple process improvements
• Provide regular updates on completed tasks, pending items, and patient follow-ups

Requirements

• At least 1 year of experience as a Medical Assistant, Virtual Medical Assistant, Medical Receptionist, or Patient Care Coordinator
• Prior experience supporting a US healthcare practice
• Strong English communication skills, both written and verbal
• Polished, professional phone presence
• Strong executive presence and ability to represent the provider well
• Experience with scheduling, intake, patient calls, emails, and follow-ups
• Familiarity with insurance eligibility verification and prior authorization workflows
• Highly organized, detail-oriented, accountable, and proactive
• Able to anticipate needs, think ahead, and work with minimal hand-holding
• Comfortable working remotely and using productivity tools such as Time Doctor
• Reliable internet connection, quiet work environment, and dependable backup plan

Preferred Qualifications

• Experience with PracticeQ or a similar EMR system
• Experience providing executive support, calendar management, or administrative support for a provider, executive, or business owner
• Background in concierge medicine, telehealth, wellness, weight loss, urgent care, or primary care
• Experience with lead follow-up, patient reactivation, or marketing inquiry tracking
• Experience using Google Voice or cloud phone systems

Ideal Candidate

The ideal candidate is proactive, organized, professional, and comfortable becoming a trusted extension of the provider. You should be able to manage patient communication, coordinate schedules, track follow-ups, and help bring structure to a growing practice.