Medical Virtual Assistant | Admin Support

Remote | Behavioral Health | 30 Hours/Week | $6/Hour

GoLean Health is seeking a detail-oriented Virtual Medical Assistant to support a U.S.-based medical practice with back-end administrative operations.

This role will primarily focus on clinician invoice review, note verification, claims/payment reconciliation, and spreadsheet tracking. The VA will help ensure clinician invoices are accurate, required notes are completed, and the practice has received payment before invoices are endorsed to the office manager.

JD: https://tinyurl.com/JD-MedAdmin-BehavioralHealth
Apply here: https://tinyurl.com/Apply-MedAdmin-BehavioralHlth

This is not a coding or full medical billing role. The ideal candidate is a strong healthcare administrative VA with excellent accuracy, organization, and follow-through. The role may later expand into insurance verification, referral organization, intake document management, and message triage.

Key Responsibilities

Clinician Invoice & Claims Reconciliation

• Receive and organize invoices from 7 to 8 clinicians.

• Review each clinician's unique pay rate and invoice details.

• Verify that clinician notes are completed before payment is approved.

• Cross-check invoices against claims/payment data.

• Confirm whether claims have been paid before endorsing clinician payouts.

• Flag missing notes, unpaid claims, or invoice discrepancies.

• Maintain a recurring tracker showing paid, unpaid, pending, and ready-for-review items.

• Send clean, accurate updates to the office manager for final review.

Insurance Verification Support

• Verify patient eligibility and benefits.

• Check co-pays, deductibles, and co-insurance.

• Contact insurance providers when portal details are incomplete.

• Communicate verified benefit details to the front-desk team.

Referral, Intake & Document Organization

• Review emails, faxes, and messages for referral information.

• Organize referral details and patient intake documents.

• Ensure intake forms are placed in the correct EMR buckets.

• Help keep patient documentation and administrative workflows organized.

Mandatory Requirements

• At least 1 year of U.S. healthcare administrative experience.

• Strong attention to detail and accuracy.

• Experience using Google Sheets or Microsoft Excel.

• Ability to reconcile data across invoices, claims, notes, and trackers.

• Strong time management and follow-through.

• Professional written English communication.

• Ability to follow structured workflows and flag issues clearly.

Nice to Have

• Experience with eClinicalWorks / eCW.

• Insurance verification or eligibility experience.

• Experience calling insurance providers.

• Familiarity with co-pays, deductibles, and co-insurance.

• Referral, fax, intake, or message triage experience.

• Prior experience with claims follow-up, payment tracking, or payroll-related admin support.

Ideal Candidate

The ideal candidate is organized, accurate, process-driven, and comfortable working with invoices, claims data, spreadsheets, and healthcare documentation. They should be able to manage recurring tasks independently, catch discrepancies, and provide clear updates to the office manager.