L&D Administrator

Description/Role: The Learning & Development Administrator supports and coordinates the operational execution of learning activities across the organization. The role ensures smooth administrative, logistical, and financial follow-up of training initiatives while acting as a key point of contact for internal stakeholders and external training providers. The position requires strong multitasking across systems, a structured mindset, and the ability to quickly absorb processes and act autonomously within defined guidelines.

Responsibilities:

• Coordinate and administratively manage training initiatives (planning, registrations, follow-up, evaluations)
• Handle incoming requests via ticketing systems and prioritize workload accordingly
• Organize trainings end-to-end (scheduling trainers, booking rooms, coordinating logistics)
• Maintain and update training data in LMS and other systems (data quality control)
• Support internal stakeholders with L&D-related queries and guidance
• Liaise with external vendors and training providers for coordination and execution
• Manage administrative tasks linked to finance (POs, invoices, budget follow-up)
• Monitor training feedback and ensure proper follow-up
• Navigate across multiple systems (ticketing, LMS, finance tools, Excel)
• Contribute to continuous improvement of L&D processes and ways of working

Requirements & Qualifications:

• Minimum 2–3 years of relevant experience in an administrative or coordination role
• Bachelor's degree or equivalent through experience
• Strong affinity with Learning & Development or HR environments
• Ability to work independently and take ownership of workload
• Capable of quickly learning new tools, systems, and processes
• Strong team player with a collaborative mindset
• Able to handle a high volume of varied requests in a dynamic environment
• Excellent communication skills with internal and external stakeholders
• Availability to ramp up quickly (intensive onboarding in first month required)

Must have skills:

• Strong administrative and organizational skills
• Customer-oriented and service-minded attitude
• Logical thinking and problem-solving mindset
• Digital-savvy (comfortable working across multiple systems)
• Good working knowledge of Excel
• Ability to prioritize and manage workload independently
• Strong communication skills (written and verbal)
• Team collaboration and backup mindset
• High learning agility and proactive attitude
• Accuracy and attention to detail

Nice to have skills:

• Experience in L&D or HR environment
• Familiarity with LMS systems
• Experience with ticketing tools (e.g. JIRA or similar)
• Knowledge of finance processes/systems (POs, invoicing, ERP tools)
• Knowledge of French
• Experience working in a complex, multi-system environment