Functional Analyst

A leading telecom organization is looking for a Technical Business Consultant to strengthen both the Service & Resource Inventory (SRI) team and the Technical Order Fulfilment (TOF) team within the Product Journey Tribe.
The role focuses on maximizing business value by translating business needs into concepts, insights, and future-proof solutions.
A key mission is supporting the redesign of the OSS provisioning and inventory landscape for HFC and FTTH products.
You act as a trusted advisor, bridging business and technology, and supporting transformation initiatives.

Responsibilities:

Translate business needs into clear technical documentation for delivery partners.
Ensure technical alignment and follow initiatives end to end from kick-off to go-live.
Maximize business value through analysis, design, and continuous value monitoring.
Perform requirements and impact analysis on processes, systems, and tools.
Provide input for roadmaps, business cases, and strategic decisions.
Develop conceptual solution designs and evaluate innovative approaches.
Define acceptance criteria and validate end-to-end solutions.
Support change management and ensure high-quality implementation.
Maintain accurate documentation and contribute to knowledge management.
Deliver analyses to support both operational and strategic decision-making.
Collaborate closely with internal teams and external delivery partners.

Requirements & Qualifications:

Educational Background
Bachelor's or Master's degree preferred, or equivalent through relevant experience.

Experience
5–7 years of relevant experience as a Technical Business Consultant or Functional Analyst.
Must be based in Belgium and familiar with local work practices.
Strong affinity with IT and network domains.

Must-have skills:

Technical Skills
Strong experience in process modelling, process management, and documentation.
Knowledge of SOAP and REST, including API documentation (e.g., Swagger).
Experience with both COTS and custom-built applications.

Soft Skills
Strong analytical and conceptual thinking.
Effective communication and stakeholder management skills.
Ability to work well within team dynamics.
Comfortable working in complex telecom and OSS environments.

Nice-to-have skills:

Knowledge of AWS or GCP.
Telecom experience, especially in OSS/BSS or network provisioning.
Experience working with offshore teams.
Experience with Netcracker products.