Process Analyst

As our process analyst, you are in for an interesting and varied job with plenty of ownership.

Responsibilities:

Drawing new processes: Together with our stakeholders, you chart and analyze our business needs. 

You identify the impact on existing processes, our organization, the customer experience, systems and/or tools, as well as any financial consequences.

Process adjustments/improvements: Having checked for feasibility and desirability with IT, you help us move from an imperfect as is to an ideal to be by organizing workshops, training programs, interviews, etc. documenting the adjustments and best practices as you move along.

Process monitoring: You standardize processes wherever possible, identify recurring problems and come up with solutions.

You act as the point of contact for all internal and external stakeholders regarding specific processes and to be completely fair incidents or problems related to them.

You support change processes, coming up with a Plan and sticking to it.

Requirements & Qualifications:

You have a bachelors or masters degree and a first work experience (minimum 3 years) as a process analyst or a business analyst.

Must have skills:

You have strong consensus-building and communication skills, with which you get our various stakeholders on board in no time, while highlighting possible impact and risks as well.

You are experienced in process modeling, management and documentation.

You're go-getter who feels right at home in a dynamic (sometimes even chaotic) environment.

You have experience in mapping financial processes

Nice to have skills: You have experience with IT and network infrastructure