Operations Support Associate

About the Job:

Are you a proactive problem-solver with strong analytical skills? Do you enjoy collaborating in a dynamic, fast-paced environment? If so, we want you on our Operations Support Team!

Why Join Us?

Unlike traditional BPO roles, this is a strategic operations position where you'll ensure a seamless learning experience for professionals worldwide. You'll work closely with trainers, managers, and learning consultants from different countries solving real-time issues and improving global learning solutions.


What You'll Do:

• Offer the learner, and trainers worldwide the best experience possible by providing support and being efficient in giving the solutions to concern or issues that arise on our learning portal.
• Troubleshoot, diagnose, and resolve requests and issues via email, live chat, and phone.
• Monitor lessons and internal tools 24/7.
• Be an expert and ensure a smooth communication with our internal clients.
• Support our learning consultants abroad during their offline hours or in case of emergency.

What We Are Looking For:

• One previous successful experience as a Customer/Technical Support
• Bachelors/College Degree in any field
• Internet savvy and proficient in MS Excel, Google Sheets, Google Docs, and Open Office
• Process-oriented and have keen attention to detail
• Impressive analytical and problem solving skills
• Outstanding communication skills, both orally and written
• Open to work onsite and on graveyard shift in Eastwood Libis, Quezon City

What We Offer:

• Standard Benefits: Medical & dental insurance, paid vacation & sick leaves and public holidays.
• Flexible work shift with 2 hours flexible time
• Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
• The opportunity to learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/