Customer Success Manager Korea

About the Position

We are looking for a Customer Success Manager to help grow our South Korea Market.

You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.

What Youll Do

• Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENTs impact.

• Onboard new clients as a goFLUENT product expert.

• Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.

• Be a growth driver, by identifying upsell opportunities.

• Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.

• Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients training performance.

You will love this job if you

• Are fluent or bilingual in English

• Are native level of Korean

• Have a passion for Customer Success and language learning

• Enjoy working in a fast-paced, dynamic organization and adapt easily to change

• Are organized, methodical and able to adapt as the projects are varied

• Have good analytical skills

• Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations

Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!