Customer Service Support - Thai Speaker

When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.

At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.

Join us and feel a sense of purpose in your work everyday!

Our Asian Learning Consultant team is young and energetic. And because collaboration with other offices worldwide is very active, it is an environment where you can truly feel that you are working in a global company.

About the Position

We are looking for a Learning Consultant to join our team based in Bangkok . This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.

At goFLUENT, the Customer Service is unique. We are always ready to help our learners with empathy. We do our best to deliver every day the best experience!

What Youll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
• Reach KPIs discussed with the LC Team Leader/Manager

You'll love this job if you

• Are outstanding at communicating, both orally and written (Thai is your mother tongue)
• Have a previous successful experience in customer support
• Are very empathic and able to solve complex conversations in order to give a smile to customers
• Are an organized, responsive, sincere and autonomous person

We are looking for

• 1 to 4 years experience in customer service
• Internet savvy and proficient in MS Office, Google Docs and Open Office
• Advanced level of English (verbal and written)
• Bachelor's/College Degree in any field

What we offer

• Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting global team-building events abroad (the last one was in Manila!)

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:https://www.gofluent.com/us-en...