Technical Support (System & Database)

Position Overview

As a Technical Support Engineer at Gosoft, you will provide operational support for enterprise systems, databases, and infrastructure platforms used by 7-Eleven and CP Group businesses. This role combines aspects of DBA, System Administration, and Operations Support, ensuring high availability, performance, and security of mission-critical IT systems.

Key Responsibilities

• Monitor and support enterprise IT systems (servers, databases, applications) to ensure uptime and performance SLAs.
• Provide Level 2/3 technical support for incidents related to infrastructure, databases, and system operations.
• Perform database administration (DBA) tasks such as backup/restore, performance tuning, patching, and monitoring.
• Support system administration including OS configuration (Windows/Linux), server patching, and user access management.
• Collaborate with Development and SRE teams to troubleshoot and resolve production issues.
• Document operational procedures and create runbooks for recurring support tasks.
• Participate in on-call rotation for critical production support.
• Ensure compliance with IT security and audit requirements.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.
• 1–3 years of experience in System Administration, Database Administration, or Infrastructure Support.
• Hands-on experience with:
  • Databases: Oracle, MS SQL Server, PostgreSQL, MySQL (backup, tuning, monitoring).
  • Operating Systems: Windows Server, Linux (CentOS/RedHat).
  • Monitoring Tools: Datadog, Dynatrace, or equivalent.
  • Cloud Platforms (AWS, Azure, GCP) – basic knowledge is a plus.
• Strong analytical and troubleshooting skills in production environments.
• Understanding of ITIL/Incident Management process.

Nice-to-Have Skills

• Experience with shell scripting or Python for automation.
• Familiarity with Kubernetes, Docker, or CI/CD pipelines.
• Knowledge of high availability, clustering, and replication for databases.
• IT certifications (AWS, Microsoft, Oracle, RedHat, ITIL) will be an advantage.

What We Offer

• Opportunity to support large-scale enterprise and retail systems.
• Career path towards System Engineer, SRE, or Cloud Engineer roles.
• Training and certification support in Cloud, DevOps, and Database technologies.
• Competitive salary, benefits, and professional growth.
• Be part of the Top Retail Tech Company in Southeast Asia.