Account Executive (Contact Center & BPO Solutions)

Account Executive (Contact Center & BPO Solutions)

Job Summary: Drive business growth and cultivate strong client partnerships within our Contact Center division. As an Account Executive, you will be the key driver in presenting, selling, and managing comprehensive omnichannel customer service solutions, IT Helpdesk support, and BPO (Business Process Outsourcing) services to enterprise clients. You will act as the vital bridge between client needs and our operational excellence, ensuring seamless service delivery and maximizing customer experience (CX).

Job Responsibilities:

• Business Development & Sales: Identify, target, and acquire new B2B corporate clients who require professional Contact Center outsourcing and Omnichannel solutions.
• Key Account Management: Serve as the primary point of contact for assigned enterprise accounts. Build strong, long-lasting client relationships, conduct regular business reviews, and ensure high levels of customer satisfaction and retention.
• Solution Pitching & Negotiation: Analyze deep client requirements, prepare customized commercial proposals, deliver compelling presentations, and successfully negotiate contract terms, pricing, and SLAs (Service Level Agreements).
• Cross-functional Collaboration: Work closely with Contact Center Operations, IT teams, and Workforce Management to ensure smooth project onboarding, operational compliance, and accurate monthly reporting/billing.
• Strategic Upselling: Proactively identify opportunities to upsell or cross-sell additional IT and customer support services to existing clients to drive revenue growth.

Job Requirements:

• Junior (0-3 years): Bachelor's degree in Business, Marketing, IT, or a related field. Possesses a basic understanding of B2B sales or customer service operations. Strong interpersonal, communication, and presentation skills.
• Mid-Senior (3-7 years): Proven track record as an Account Executive, B2B Sales, or Key Account Manager, specifically within the Contact Center, BPO, or IT services industry. Deep understanding of call center operational metrics and client management.
• Expert / Specialist (7+ years): Extensive existing network in the enterprise sector. Capable of closing large-scale, multi-year outsourcing contracts and advising C-level executives on customer experience (CX) and digital transformation strategies.

Skills / Tools & Technology:

• Sales & Account Management: B2B Enterprise Sales, Key Account Management, CRM Management (e.g., Salesforce, HubSpot), Pipeline Management, Commercial Negotiation.
• Domain Expertise: Contact Center Outsourcing (BPO), Omnichannel Customer Service, IT Helpdesk Solutions, Customer Experience (CX) Strategy.
• Operational Knowledge: Strong understanding of standard Contact Center KPIs (SLA, CSAT, NPS, Abandonment Rate, AHT, FCR) and workforce management principles.

Application Confidentiality & Future Opportunities: All applications will be treated with the strictest confidentiality. If your qualifications and experience align with the requirements of the role, our talent acquisition team will reach out to you directly. In the event that there is not an immediate fit, we will securely retain your profile for consideration against future suitable opportunities.

To explore other exciting career opportunities with us, please visit: https://www.careers-page.com/gosoftthailandcoltd