All Housekeeping Roles

Job Summary:

Responsible for maintaining cleanliness, hygiene, and presentation of guest cabins, public areas, and back-of-house facilities onboard the cruise ship. Ensures guests have a comfortable, safe, and welcoming environment throughout their cruise experience.

1. Housekeeping Management Roles

Housekeeping Manager / Chief Steward

• Overall management of the Housekeeping Department, including cabins, public areas, and laundry.
• Plan, schedule, and supervise housekeeping staff.
• Ensure compliance with cruise line standards, health, hygiene, and safety regulations.
• Conduct inspections of cabins, public areas, and laundry facilities.
• Manage budgets, inventories, and ordering of cleaning supplies, linens, and amenities.
• Resolve guest complaints and coordinate with other departments for service issues.
• Train and mentor supervisory staff.

Assistant Housekeeping Manager / Deputy Chief Steward

• Supports the Housekeeping Manager in all operational tasks.
• Supervises supervisors and ensures tasks are performed according to standards.
• Coordinates staff scheduling and workload distribution.
• Handles escalated guest requests or complaints.
• Assists with inventory control and reporting.

Cabin Supervisors / Public Area Supervisors

• Directly supervise cabin stewards, public area cleaners, and laundry staff.
• Conduct quality inspections of guest cabins and public areas.
• Ensure team adherence to hygiene, safety, and ship policies.
• Provide on-the-job training for new staff.
• Report staffing needs, maintenance issues, or guest concerns to management.

2. Operational Housekeeping Roles

Cabin Steward / Stewardess

• Clean and maintain guest cabins, bathrooms, and balconies.
• Make beds, replace linens, towels, and amenities.
• Restock minibar and cabin supplies.
• Respond to guest requests promptly and courteously.
• Report maintenance issues or lost & found items.

Public Area Cleaner

• Clean and maintain public areas including lounges, corridors, restaurants, elevators, and stairwells.
• Sweep, mop, vacuum, and polish floors.
• Dust, wipe, and disinfect surfaces regularly.
• Manage trash collection, segregation, and disposal.

Laundry Attendant

• Collect, sort, and process laundry for cabins, restaurants, and crew areas.
• Operate washing machines, dryers, and irons safely and efficiently.
• Maintain proper inventory of linens, towels, and uniforms.