GPC Philippines Corporation is currently seeking a Senior Technical Support Engineer for a US-based client. This position will work Philippine daytime hours (typically 8:00 AM to 5:00 PM PHT) and is applicable to Philippine-based legal residents and citizens only.

Job Description

Senior Technical Support Engineer will be responsible for resolving technical issues, guiding customer implementations, and delivering high-quality external support for a leading mobile engagement platform. This role combines strong customer service skills with technical troubleshooting expertise across iOS, Android, and API integrations. Candidates must be proficient in at least one programming language such as Python, SQL, JavaScript, Java, or Kotlin, and be comfortable analyzing and debugging code. The position requires collaborating closely with engineering teams, contributing to documentation, and continuously improving external support processes. This is a full-time remote role aligned with Philippine daytime hours (8 to 9-hour shifts).

This is an exciting opportunity to join a fast-growing, highly successful SaaS middleware startup that is transforming how leading companies connect with their users. You'll work with cutting-edge technology, tackle complex technical challenges, and grow alongside a team that values innovation, ownership, and real impact. If you're passionate about problem-solving and want to be part of something dynamic and fast-paced this is the role for you.

Key Responsibilities:

• Resolve customer technical issues from first contact through full resolution while acting as their technical advocate
• Analyze and debug customer code in Python, SQL, JavaScript, Java, or Kotlin to identify platform or integration problems
• Support customer implementations of Airships mobile engagement platform across iOS, Android, and web environments
• Collaborate with Engineering to investigate bugs affecting customers, contribute to escalations, and share insights for product improvements
• Assist with API troubleshooting and guide customers through integration best practices
• Create and maintain customer-facing technical documentation, tutorials, and how-to guides
• Identify and recommend improvements to enhance customer support operations and scalability

Qualifications:

• 6+ years of experience in customer-facing Technical Support, Technical Success, or Engineering Support roles
• Proficiency in at least one programming language (Python, SQL, JavaScript, Java, or Kotlin)
• Experience with iOS and Android platforms, mobile SDKs, and application debugging
• Strong written and verbal English communication skills, with the ability to simplify technical concepts for external audiences
• Familiarity with API integrations, Postman or similar tools, and general debugging workflows
• Experience supporting SaaS products or digital marketing technologies is preferred
• Self-starter with strong analytical thinking and a passion for solving customer problems in a fast-paced remote environment
• Additional language skills are a plus

Compensation and Benefits Package

• Full-time legal work

• Competitive Base Pay**

• 13th Month Pay

• Night Differential: Additional pay for night shifts (10 PM - 6 AM PHT)

• Weekend and Holiday Overtime: Premium rates for weekend and holiday work

• Internet Stipend: Monthly allowance for internet expenses

• Generous HMO Coverage: Health coverage for you and 1 more dependent

• Paid Time Off: Includes up to 10 days of sick and holiday leave annually, plus 19 days of Philippine public holidays in 2025

• Provided Equipment: All essential tools and equipment supplied for your success

**De Minimis Benefits: These are included in your base salary and provided monthly.

Note: This is fully remote work; however, you need a clean, quiet workplace with a fast internet connection.