Outreach Leader

Outreach Leader

Location: Boston Metro Area, MA (Flex)
Schedule: Up to 25 hours per week
Duration: 5 months and 4 days
Pay Rate: $22/hour

Position Overview

Are you passionate about cycling and eager to create a positive impact in your community? Join the team as an Outreach Leader, where you'll champion bike sharing as a fun, sustainable, and equitable transportation option across Greater Boston. This role is ideal for outgoing, energetic individuals who enjoy engaging with diverse communities and inspiring others to embrace cycling.

As a key representative of the brand, you will promote memberships, assist with registration, and educate the public about the benefits of bike sharingespecially focusing on accessibility through income-eligible programs.

Key Responsibilities

• Serve as a friendly, enthusiastic ambassador for the company at stations, community events, organized rides, and public gatherings throughout the Boston area.

• Support the Outreach Team in planning and executing successful events that increase awareness, accessibility, and membership.

• Educate community members about the company's system, including kiosk use, mobile app features, and key fob access.

• Provide one-on-one assistance to individuals enrolling in income-eligible programs, such as the Boston Bikes Pass.

• Lead mini group rides and demonstrations to introduce participants to the joy and ease of biking with our products.

• Collect event feedback, track participation, and ensure all logistics run smoothly.

• Promote the ease and fun of bike sharing by demonstrating how to check bikes in and out of docking stations.

• Maintain flexibility in scheduling, including availability for evening and weekend events.

• Assist with additional outreach and support tasks as needed, always with a positive, can-do attitude.

Qualifications & Requirements

• Must be 18 years of age or older.

• Reside in or be able to travel throughout the Bluebikes service area in the Boston Metro area.

• Comfortable working in a fast-paced, physical environment including standing for long periods, bending, stooping, and lifting up to 50 lbs.

• Strong communication skills; able to engage respectfully and effectively with people of all ages, cultural backgrounds, abilities, economic statuses, and identities.

• Outgoing, personable, and confident speaking in public and interacting with strangers.

• Comfortable riding Bluebikes and promoting bike use as a practical form of transportation.

• Dependable, punctual, and a self-starter capable of working with minimal supervision.

• Willing to take direction and quickly learn key facts about the Bluebikes system.

• Demonstrates strong teamwork, leadership potential, and customer service orientation.

• Adaptable and solution-oriented with strong attention to detail.

• Previous experience in outreach, customer service, community engagement, or leadership is a plus.