Desktop Support Analyst

What You'll Do

• Enroll devices with Intune following corporate procedures.
• Provide support for software installation and troubleshooting.
• Assist with basic Office 365 application support.
• Track and record inbound and outbound deliveries meticulously.
• Maintain organized records of support requests and resolutions.
• Collaborate with team members to ensure seamless IT operations.
• Troubleshoot and resolve hardware and software issues efficiently.
• Provide outstanding customer service to internal collaborators.
• Work with ServiceNow to manage and resolve support tickets.
• Offer support for OKTA integration and maintenance.

What We're Looking For

• Minimum 1+ years of relevant work experience in an IT support role.
• Proven ability to work with Intune for device management.
• Experience supporting Office 365 applications at a basic level.
• Familiarity with ServiceNow an advantage.
• Knowledge of OKTA an advantage.
• Excellent organizational skills with attention to detail.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team environment.
• Demonstrated ability to troubleshoot and problem-solve effectively.