BRP Service Advisor

Qualifications :

• Graduate of Automotive / Mechanical course and or any automotive related course.
• Excellent communication with Strong verbal and written skills to build long-term relationships and handle pressure gracefully.
• Organizational Proficiency with Service shop management software (e.g., SAP, YANA) and the ability to multitask in a fast-paced environment.
• Customer service Oriented
• Knowledgeable in Different parts of automobile.
• With or without experience in Insurance communications.
• With Professional Driver's License. (A, A1, B, B1, B2, C, D,)

Duties & Responsibilities:

• Customer Handling Intakes.
• Greetings - Welcome customers and listen to their descriptions of vehicle damage or paint needs.
• Initial Assessment - Perform vehicle walk-arounds to document collision damage, unrelated prior damage, mileage, and fuel levels.
• Technical Explanation - Translate technical "jargon" from body repairs into simple language for the customers easy to understand.
• Estimating & Approval
• Cost Estimation: Prepare accurate, itemized written BRP estimates for labor, parts, and paint materials.
• Insurance Validations - Verify insurance coverage, coordinate with adjusters, and ensure all remedial work is approved before starting.
• Warranty Review - Evaluate simple warranty concerns and ensure repairs comply with manufacturer policies.
• Workflow & Production Management
• Scheduling: Manage the BRP workshop's appointment calendar and daily workflow to ensure commitments are met.
• BRP Workshop Coordination - Relay accurate repair descriptions to BRP Workshop to its manpower staffs.
• Parts Procurement - Coordinate with the parts department to ensure components are ordered and available to avoid repair delays.
• Communication & Updates
• Pro-active Updates - Keep customers informed about completion time durations, Participation fee / deductible expenses, or any unexpected changes in the repair timeline.
• Issue Resolution: Handle customer complaints diplomatically and resolve them to maintain high satisfaction level.
• Quality Control & Delivery
• Final Inspection: Conduct "on-vehicle" inspections to confirm completion of repairs and ensure the vehicle is clean.
• Handover: Explain all jobs performed, show the quality of work done, and assist with the payment process.
• Future Advice: Advise customers on future maintenance or required vital jobs to prevent long-term issues.