Customer Experience Auditor

Qualifications

• Bachelor's Degree in Business Administration, Communications, or related field.
• We accept Fresh Graduates.
• With experience in doing outbound telemarketing.
• Fluent in English and Filipino, proficient with computer applications.
• Able to write business letters/emails.
• Excellent Customer Service, Interpersonal, and Communication skills.
• Results-Oriented.
• Ability to prioritize multiple tasks and meet deadlines.
• Experience in customer service, quality assurance, auditing, compliance, or customer experience management.

Job Description

• Conduct audits of customer interactions across various channels (phone, email, chat, and social media).
• Evaluate customer service performance against established standards, policies, and procedures.
• Review customer feedback, complaints, surveys, and service records to identify trends and improvement opportunities.
• Monitor compliance with customer experience guidelines and quality assurance requirements.
• Analyze customer journey data and prepare audit reports with findings.
• Track and report key customer experience metrics and performance indicators.
• Maintain accurate audit documentation and records.
• Present audit findings and recommendations to management.