BRP Service Advisor

Qualification:

• Graduate of Automotive course/Mechanical Engineering
• Knows how to process insurance claims
• Knowledge in automotive and car
• Customer service oriented
• Analytical, Excellent communication skills
• Computer Literate
• Can drive any vehicle

Duties and Responsibilities:

• Greeting customers and scheduling service appointments.
• Receives endorsed unit and keys from the Customer.
• Evaluates the Claims Documents of their expirations and validity.
• Ensures to take photos and stencils of the as required by the Insurance Companies.
• Prepares comprehensive Estimate of the damages based on Police Report / Affidavit or MARF.
• Sends Estimate to Parts Section for parts quotations and ensures all documents are signed to avoid delays in the purchasing of parts.
• Follow-up and Monitors LOA or any forms of approval from the Customer or Insurance Companies. .
• Prepared RO and PO according to work scope.
• Regularly monitors parts and repair status of the unit and gives update (with pictures) to the customers from time to time.
• Coordinates with Superior on major issues to resolve effectively.
• Coordinate with Insurance Companies on the request by customer for additional work.
• To assist and secure all documents needed in the release of the vehicle.
• To submit the required Reports by the Management.
• Must exhibit leadership skill and honesty that motivates, build respect and to express a firm but fair attitude.
• To perform other task that may be assigned by Superiors from time to time.

• Reports:

  • Units in Shop
  • Client Logs
  • Estimate Reports
  • WIP
  • Insurance Logs